Hard water is water that contains high levels of minerals like calcium and magnesium, as well as other elements like chlorine and heavy metals, which can all impact your skin and hair health.

Signs of hard water include dry, flaky skin, dull or lifeless hair, and mineral deposits on your shower head or faucets. You can also check your local water report for hardness levels.

Our skin is our body's largest organ, so when we shower, we absorb water like a sponge. Showering in unclean water has major implications for your beauty routine, including premature aging, dry skin, acne, dandruff, psoriasis, damaged hair, just to name a few. Showering in clean water is the essential step in our daily routine for better skin, hair & wellbeing.

IonDrops™ uses Tri-Action Filtration Technology, including reverse osmosis and a 3-stage purification process. The result? Softer, glowing skin and fewer hairs on your drain.

Absolutely!
Chlorine, used to disinfect water, strips away natural oils, while heavy metals like lead and mercury can cause irritation and long-term skin and hair damage.
MicroPlastics and PFAS, further contribute to skin & health issues by increasing the levels of toxicity in your body.

Most users report enhanced skin and hair radiance, as well as reduced dryness and hair shedding, after their first shower. However, results may vary between individuals and cannot be guaranteed.

You don't need a handyperson to install it. It's designed for quick and easy setup. You can check instructions here.

Our shower heads are designed to work with all handheld showers. If you have a wall-mounted shower, you will need our hose and holder set for compatibility.

Yes. Our shower heads are engineered to optimize water flow and enhance pressure, even in low-pressure environments.

To guarantee impurity-free water, we recommend replacing the filter every month. However, the frequency may vary depending on your household’s water quality. We added a little window so you can see your filter colour so if it's dark, replace it.

You can purchase our filter replacements exclusively through our website. Filters sold elsewhere are not guaranteed to be compatible with our shower heads. Buying directly from us ensures authentic quality, optimal performance, and the best pricing — especially when you stock up!

If you enrolled in one of our subscription auto-ship offers, your plan includes automatic recurring billing based on the option you selected at checkout. This allows you to continue receiving replacement filters without interruption.

If you wish to manage your subscription click here

We’re currently upgrading our self-service subscription portal.

In the meantime, you can cancel at any time by emailing support@drivse.com.

Please include your order number or the email used at checkout so we can locate your account quickly.

Once your cancellation is processed, you will not be billed for future cycles.

No. Once we receive your cancellation request, your message is logged in our system and your account will not be billed for future cycles after your request is processed.

We understand timely handling is important and we appreciate your patience while our team works through requests.

We are currently experiencing higher-than-normal support volumes and are actively expanding and improving our systems.

Every message is reviewed in the order received, and billing and cancellation-related requests are prioritized to ensure your account is handled as quickly as possible.

If you see a charge you don’t recognize, please contact us directly at support@drivse.com with your name and the email used at checkout.

We will promptly investigate and resolve the issue. Reaching out to us directly allows us to assist you faster than filing a dispute with your bank.

We are currently building a new subscription management portal that will allow you to:

• Cancel or pause anytime
  
• Update billing details
  
• View upcoming shipments and charges
  

We’re committed to making account management simple, transparent, and fully customer-controlled.

We are pleased to offer worldwide shipping to our customers.

We offer free shipping worldwide so you don't have to worry about it.

US orders typically arrive within 8–10 business days, depending on your location and the items purchased.

Some items may ship separately from different warehouses to expedite delivery. Rest assured, the remaining items are on their way. For further assistance, please contact our Support Team at support@drivse.com.

Yes, we can ship to PO boxes; however, delivery may take longer for remote or rural locations.

Each item in your order is processed and billed separately, which may result in multiple line items on your statement.

If your order has not yet shipped, please email us immediately at support@drivse.com so we can update the address. Unfortunately, once an order has shipped, we are unable to make any changes.

Please check your spam or junk folder, as emails may occasionally be filtered there. If you still cannot locate your confirmation, kindly reach out to us for assistance.

Yes — orders can be canceled as long as they have not yet shipped. Once an order has been processed and handed off to our shipping carrier, we are unable to stop it in transit.

If you believe your order has not shipped yet, please contact us as soon as possible at support@drivse.com with your order number.

Once an order is shipped, it is already in the hands of the carrier and moving through their delivery network. At that stage, we no longer have the ability to intercept or modify the shipment.

If your order has already shipped, our team will be happy to assist you with return or refund options once delivery is complete.

To request a cancellation, please email support@drivse.com with:

• Your order number
  
• The email address used at checkout
  

Our team will confirm whether your order is still eligible for cancellation and respond as quickly as possible.

Simply unscrew the shower head, rinse it under warm water, and gently remove any mineral deposits. For best results, replace the filter regularly.

In the unlikely event that you are not satisfied with your purchase, Drivse offers a 30-day money-back guarantee.
Simply reach out to our customer support at support@drivse.com.

We will notify you once we’ve received and inspected your return. Please remember it can take some time for your bank or credit card company to process and post the refund.